Project Manager, London

We’re looking for a Project Manager to join our London office based team.

The successful candidate will play a key role in our dynamic and award-winning company. You’ll be responsible for delivering projects for mission-critical systems to mobile network operators, law enforcement and emergency service organisations worldwide.

Main Job Responsibilities:

Ensure that project plans are accurately drafted, approved and executed, managing all internal, customer and 3rd party resources to ensure delivery is on time and within budget.

Required Minimum Experience:

  • MSc or BSc (2:1 minimum from reputable – Tier 1/2 institution) backed by an excellent track record of delivery on time and under budget
  • Prince 2 or PMP qualified and with practical experience
  • Ability commensurate with 5 years’ experience in a similar role, working on the supplier side, and preferably with a small/mid-size software product company
  • Should have a sound technical background.
  • Foreign languages a plus (e.g. Spanish, Arabic)
  • Experience of JCT contracted projects beneficial.

The candidate should be:

  • Structured, logical and organised.
  • Experienced in working with and managing technical team members who do not report to them directly.
  • Comfortable dealing with clients, negotiating changes, acceptance, etc.
  • Able to fulfil some BA functions such as requirements capture and the production of documentation.
  • Experienced in working on the implementation and deployment of a software product – ideally for Mobile Network Operators.

Also, if needed:

  • Able to respond to bids, RFP, commercial proposals and meetings.
  • Able to engage in some presales activities. Able to coordinate and participate in deployments abroad with periods onsite.
  • Last but not least, will have an eye for detail, with a “can do” attitude and the ability to ‘get the job done’.

Vacancy: Regional Sales Director – Europe


Reporting to the Global VP Sales, the RSD will be responsible for Creativity Software’s (CS) business and relationships in the region. Location could be anywhere in Europe.

The Role

With a competitive salary and attractive bonus scheme, you will act as the commercial opportunity owner and lead the bid support team throughout the sales cycle. You will be responsible for the acquisition of new customers, and overall revenue growth in the region. Role will involve extensive travel within the region.

Key requirements

  • Essential experience in selling into either mobile network operators, emergency services or law enforcement sectors.
  • Experience in working with customers on identifying business value as part of a pre-sales engagement is important. You will not be just selling functionality.
  • You must be accustomed to working with and through channel partners.
  • Experience in building and owning customer relationships and positioning your company as a trusted advisor within your specific domain.
  • You have excellent presentation skills – comfortable dealing with clients, explaining technology solutions, white boarding value models, formal presentations, negotiating etc.
  • You will have extensive experience of complex technical sales, where the sales process involves the identification and documentation of needs, and the submission of written proposals. Experience with RFPs is a must.
  • Strong background in new business sales development, be comfortable with cold calling and operating at C level.

About You

You will have a university degree – ideally in a business or technical discipline. Fluent English is a must for the role and other regional languages are highly desirable.

Ideally, you will have recent and direct knowledge of selling software or services to mobile network operators. This means you will understand the sales process within our target customers, will understand the technology infrastructure, know the people to whom we sell, and will be able to position our products correctly.

You will have received formal sales training and be used to working within a target driven sales process. Although a small company, Creativity Software is staffed by people with blue chip sales backgrounds, and the sales process is documented.

You will be a tenacious but personable communicator – to enable you to access people who are often difficult to identify, and even more difficult to engage with.

  • Smart, bright and enthusiastic with a rolled-up sleeves mentality.
  • Target driven and results focused – with a track record of delivering against objectives and business development targets.
  • Articulate with excellent communication skills.
  • Able to deliver work on time to a consistently high standard.
  • Able to influence at the highest level – internally and externally.
  • Strong technical understanding of mobile network technology
  • Pro-active, flexible and customer focused

You will preferably have a minimum of 10 years commercial experience in sales or business development role with a strong track record in specific, measurable revenue generating responsibilities.

You must be comfortable working in a dynamic, small company environment. Last but not least, you have an eye for detail, with a “can do” attitude and the ability to “get the job done”.

About Creativity Software

Creativity Software Ltd is an award-winning business, specialising in Location Based Services (LBS) and data enablement. We have a suite of products that are world class in quality, which enable mobile network operators around the world to capitalise on the data enablement and LBS market opportunities and to meet regulatory location requirements.

The company has deployed solutions for Tier 1 operators in South America, Europe, Middle East, Africa and Asia since 2004.

The opportunities are endless. With a developing and innovative product suite, a growing client list, impressive order book and rapidly expanding team, this is an exciting time to join and make a genuine impact on the future success of the business.

Senior Linux System Engineer

Due to increased demand for our products, we are currently looking for outstanding individuals to join our highly professional team.

Remote working (partial or full) is an option for this role dependent on home location.

Main Role Responsibilities:

  • Preparation, installation and ongoing support of Creativity Software systems and software deliverables.
  • Act as first point of contact for support issues for specific customers and work in conjunction with local 2nd line support teams and all relevant internal staff to provide support to all customers.
  • Support to internal infrastructure and solutions as well as occasional individual support to technical and non-technical teams.

Knowledge and Experience

The candidate should be bright, dynamic, and reliable. They should also have solid communication skills and work in a highly structured manner. The candidate should have skills and experience commensurate with at least 5 years in a similar role.

Technical:

  • Strong Linux skills
  • Installation, configuration of Linux (CentOS), Apache, MySQL, PHP, etc.
  • OS hardening
  • Setup of networking equipment (switches, load balancers, VPN, etc.),
  • Setup and configuration of monitoring/alert tools (e.g. TICK, Nagios)
  • Installation of hardware and software systems, at client sites and remotely
  • System dimensioning, provisioning and configuration
  • Experience of support and maintenance to internal office networks and workstations
  • Familiarity with DevOps tools such as Ansible, and Docker
  • Familiarity with VM tools such as VMware and oVirt
  • Knowledge of NFV/VNF environments and tools would be a distinct advantage (e.g. OpenStack).
  • MySQL setup and ideally tuning and replication
  • Postgres experience is beneficial

Support:

  • Logical approach to problem solving
  • Ability to liaise both with clients and internal teams to address issues effectively
  • Able to communicate and liaise at a technical level; including to customers whose first language is not English

Minimum formal qualifications required:

BSC or MSC in Computer Engineering

Other:

  • Able to write excellent quality technical documentation such as: installation guides, operation manuals, test plans, etc. in English
  • Experience of ITIL, ISO and quality management processes would be beneficial
  • Knowledge of additional languages a plus (e.g. Spanish, Arabic)

Job Purpose and Objectives

Key purpose of the role:

At the outset of our projects you will prepare environments for the initial deployments of Location Based Services solution elements, deploy those elements following a defined procedure, documenting any deviations, and then ensure the deployment is complete and ready to pass to support. Subsequently, in each project, and indeed for any of our international customers, you will provide the highest standard of ongoing support.

This will initially be during UK working hours, however availability for out of hours cover (24/7) will eventually be required (i.e. on call, as part of a rota).

Main objectives / key deliverables / targets:

  • Comply with customer support SLAs
  • Proactively monitor and maintain our deployed solutions
  • Help develop best practice within the company for systems testing, deployment and support

Autonomy

The culture and management of Creativity Software is based on respect – for self and others – trust, and empowerment. In practical terms this means that individuals are given goals/objectives and are expected to take responsibility for achieving them with minimal supervision.

Mature, responsible individuals flourish within this environment, and are encouraged to be open and honest, to seek support and feedback at all times. There is a reasonable amount of documentation – of policies, best practice etc – and these need to be understood and observed. However, the nature of the business means that discretionary judgements are required frequently – and the individual will be encouraged to take on responsibility/autonomy within this context.

Impact

This is a significant role within the company. The speed of delivery of a solution to our customer’s requirements and its subsequent stability and performance can be greatly affected by the role holder. It is a customer facing role, and much of the assessment of the capability of CS by the customer will be based on the level of professionalism demonstrated by the role holder. This is essential for the retention of customers and securing future business from them.

Additional Information

For some projects, a degree of security clearance may be required (up to SC) and candidates must be willing to apply for such clearance with Creativity Software.

Vacancy: SS7 Tester (Remote Working Option)

We’re looking for a SS7 Tester to join the technical team in our London office (Option to work remotely).

The successful candidate will play a key role in our dynamic and award-winning technical team. You’ll be responsible for testing mission-critical systems that are delivered for mobile network operators, law enforcement and emergency service organisations worldwide.

Main Job Responsibilities:

  • Ensure products and releases reach a high level of quality before they are delivered to the client
  • Perform manual, automated and performance testing
  • Write test plans and reports including UAT test plans
  • Assist with UAT events

Expected minimum level of experience: 

  • Experience commensurate with ~5 years working for large telecom organisations, having followed structured testing methodologies 
  • Good understanding of GSM/UMTS/LTE network and 3GPP standards. 
  • Experience of SS7 (MAP and SCCP), Diameter signalling testing. 
  • Experience of OMA MLP 
  • Practical knowledge of automatic testing tool such as JMeter.  
  • Experience of Protocol Analyzer tools like tcpdump, snoop etc. 
  • Experience of writing test scripts (Bash, etc.) and writing simple SQL queries. 
  • Experience of exploratory testing. 
  • Good command of Linux.

Desired knowledge and skills:

  • Experience of Core / Radio Network interface testing 
  • Experience of telecoms infrastructure with respect to that involved in location calculations e.g. GMLC, SMLC. 
  • Experience of performance testing  
  • Experience of testing SIP protocol 
  • Experience of 3GPP Rel 16/17 for 5G 
  • Experience of Cloud native architectures 
  • Experience of writing telecom test frameworks using CPPUnit/Google C++/TCLTk 
  • Very good skills documenting and organising the UAT deliverables 
  • Experience of (math) algorithm testing.